Tom here talks about what BSM often finds in Labs:
- Variation in incoming workload.
- Resources dedicated by test/task and/or “weekly bucket” scheduling and/or “available work through available people”.
- Queues and high volumes of WIP.
- Significant effort in controlling, tracking and prioritising samples.
- Ineffective ‘fast track’ systems.
- Analyst roles not optimised or balanced / lack of defined sequences, batch sizes or standard work.
- Focus only on individual test accuracy and efficiency.
- Poor or no performance management / short interval control.
- Lots of NVA.
- Long lead times and /or low productivity.
- Investment in software.
